VACANCYZwolle · 24-36 hrs · start date in consultation
Customer Service Specialist
Every question has a story. You actually listen, instead of transferring the customer on. From changing a bank account to explaining how instalment payments work: you solve it in one go.
SALARY
€2,600–€3,000
GROSS PER MONTH · BASED ON EXPERIENCE
Free professional development budget
Travel allowance + free parking
Paid training on our products and customers
Clear growth path: specialist, team lead, or credit acceptance
What you'll do
Answering questions by email, chat, and phone: from changing a bank account to explaining instalment payments.
Solving issues in one go. No transferring, you listen and figure it out yourself.
Communicating difficult news clearly, without jargon.
Spotting recurring patterns and fixing the cause, not just the symptom.
From friendly to frustrated: you stay calm and helpful in every conversation.
What you'll bring
No call center experience needed, no diploma required.
You listen first and react after, and dig into something yourself when you don't know the answer yet.
A background in hospitality, retail, or care is a plus.
24-36 hours per week, including roughly one Saturday a month, compensated on a weekday.
Meet most of these? Feel free to book a conversation, we hire on potential.
WHAT YOUR WEEK LOOKS LIKE
A snapshot of your week, concrete, not cosmetic.
MON
Updating inbox and chat: questions about invoices and instalment payments.
TUE
Phone office hours: helping customers with account questions.
WED
Discussing recurring patterns with the team, fixing the cause.
THU
Difficult conversation, handled calmly and clearly, solved in one go.
FRI
Sharing knowledge: what you learned this week, with the team.
Does this sound like you?
Does this sound like you?
Book a conversation, no cover letter, no account needed.